Custom Workflow Monitor Agents Not Starting
(Doc ID 2523444.1)
Last updated on MARCH 28, 2019
Applies to:Siebel CRM - Version 18.10 and later
Information in this document applies to any platform.
Custom Workflow Monitor Agents not starting after upgrading to Siebel IP17
All custom Workflow Monitor Agent goes to Offline state after several attempts to start up (even after regenerating triggers and such). It first changes between Running and Offline state before it goes completely Offline.
From log-files it looks like it is related to loading rule definitions:
(smishell.cpp (353) err=458805 sys=0) SBL-ESC-00053: Error loading rule definitions
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