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Deleting Workflow Step In IP17 Workspace Results In Inactive = Y And Failing Validation At Runtime When Workflow Process Is Executing (Doc ID 2524142.1)

Last updated on OCTOBER 29, 2019

Applies to:

Siebel CRM - Version 18.12 and later
Information in this document applies to any platform.

Symptoms

PRODUCT VERSIONS:
------------------------------
SIEBEL VERSION: Siebel 18.12
SIEBEL APP O/S: Microsoft Windows x64 (64-bit)

ISSUE STATEMENT:
----------------------------

A workflow has been modified, validated, and delivered successfully to the MAIN repository.

Then the workflow version 2 is activated within the application (Administration - Business Process).

At runtime, the workflow is called but does not execute because of the following validation messages in the log file such as:

ObjMgrLog Error 1 000000025c9816cc:0 2019-03-25 09:16:20 (converter.cpp (1843)) SBL-BPR-00185: Step '<?>' references invalid next step id '<?>' in process definition '<?>'.

ERROR MESSAGE:
--------------------------
The error message that occurs with this issue is:

ObjMgrLog Error 1 000000025c9816cc:0 2019-03-25 09:16:20 (converter.cpp (1843)) SBL-BPR-00185: Step '<?>' references invalid next step id '<?>' in process definition '<?>'.

WHERE IT HAPPENED:
-------------------------------
The issue occurs in a Development environment.

STEPS TO REPRODUCE:
---------------------------------
The behaviour occurs as follows:

1. Log into Siebel Tools, select the workflow process.

2. Deliver the workflow process to the workspace.

3. Activate the workflow process.

4. Run a task for WfProcMgr for the workflow process.

5. The reported error occurs.

LOSS OF FUNCTIONALITY / BUSINESS IMPACT:
--------------------------------------------
Since the error occurs, the workflow process is not able to execute the necessary logic.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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