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IP18 Issue While Importing The Workflow (Doc ID 2527384.1)

Last updated on OCTOBER 29, 2019

Applies to:

Siebel CRM - Version 18.11 and later
Information in this document applies to any platform.

Symptoms

On : 18.11 version, Siebel Workflow

When attempting to Import the workflow
the following error occurs.

ERROR
-----------------------
“For instance of Integration Component 'Repository Workflow Process', using user key '', a record with identical values already exists in the Siebel database.
Please ensure that the field values in the input message are unique.(SBL-EAI-04381)”


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Siebel Tools
2. Try to import the workflow which is having same name with different version.
3. Observe the error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot able to import the workflow

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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