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Browser Save Dialog box is triggered on 'Comments' field in 'Activity List Applet With Navigation' for Ctrl+S instead of saving the Record (Doc ID 2528258.1)

Last updated on NOVEMBER 20, 2019

Applies to:

Siebel CRM - Version 18.10 and later
Information in this document applies to any platform.

Symptoms

 

On : 18.10 version, Client Functionality

ACTUAL BEHAVIOR
---------------
Popup Message to Save Webpage when user tries to save record from 'activity list applet'

Upgraded from IP14 (HI) to IP18.10 (OpenUI). Observed if user tries to save record using "Ctrl+S" from 'Activity List Applet With Navigation' with focus on 'Comments' list column, user receives the "Save As" dialog box to save the webpage. If user tries to save record with focus on any other list column, the record is saved.

Only when the focus is on 'Comments' list column, and user does 'Ctrl+S' the message is appearing. Record is saved successfully if user save record from menu option.

EXPECTED BEHAVIOR
-----------------------
The record should be saved instead of triggering the browser's "Save As" dialog box to save the webpage.

STEPS
-----------------------
1. Navigate to 'Activity List Applet With Navigation'.
2. Focus on 'Comments' list column.
3. Hit Ctrl+S.
Pop-up message shows on screen to save the webpage.

BUSINESS IMPACT
-----------------------
Record may not get saved unless user moves to another column.

 

Cause

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In this Document
Symptoms
Cause
Solution


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