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'EAI JMS Transport' Opening Excessive Number of Connections and java.lang.OutOfMemoryError: Java heap space (Doc ID 2528784.1)

Last updated on NOVEMBER 20, 2019

Applies to:

Siebel CRM - Version 16.16 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.16 [IP2016] version, Siebel EAI

When attempting to send an outbound JMS message through the WfProcMgr component
the following error occurs.

ERROR
-----------------------
WfProcMgr_0036_37754458.log(6355): ObjMgrLog Error 1 000041e55bf1006a:0 2018-11-19 17:51:07 (httptransport.cpp (1720)) SBL-EAI-04116: HTTP Internet Exception during 'Data Send': 'The connection with the server was reset

AND
SiebelJMSException errorSubtype=CREATING_JNDI_CONTEXT (wrapped exception = javax.naming.CommunicationException: Failed to initialize JNDI context, tried 2 time or times totally, the interval of each time is 0ms.
Unexpected exception: java.rmi.UnexpectedException: Marshalling: ; nested exception is:
java.rmi.ConnectException: This RJVM has already been shutdown 2419568587898972232S:dcprbpmsut01:[8005,8005,-1,-1,-1,-1,-1]:soa_domain_prd:WLS_OSB1
at weblogic.common.internal.BootServicesStub.authenticate(BootServicesStub.java:80)
at weblogic.security.acl.internal.RemoteAuthenticate.authenticate(RemoteAuthenticate.java:85)
at weblogic.jndi.WLInitialContextFactoryDelegate.authenticateRemotely(WLInitialContextFactoryDelegate.java:927)
at weblogic.jndi.WLInitialContextFactoryDelegate.pushSubject(WLInitialContextFactoryDelegate.java:857)

AND


[SIEBEL ERROR] Thread[http-nio-9001-exec-141,5,main] [9:07:57.269 AM Fri Nov 9: ] Threw SiebelBusinessServiceException with
ErrorCode = JNDI_ERROR
ErrorMessage = java.lang.OutOfMemoryError: Java heap space

 

AND

(javabsvc.cpp (536)) SBL-EAI-04116: HTTP Internet Exception during '<?>': '<?>', code: '<?>'

 

AND

 

[SIEBEL ERROR] Thread[http-nio-9001-exec-9,5,main] [5:08:45.780 PM Wed May 15: ] Error:JNdi File

[SIEBEL ERROR] Thread[http-nio-9001-exec-23,5,main] [5:08:45.780 PM Wed May 15: ] Error:JNdi File

[SIEBEL ERROR] Thread[http-nio-9001-exec-8,5,main] [5:08:45.780 PM Wed May 15: ] Error:JNdi File

[SIEBEL ERROR] Thread[http-nio-9001-exec-8,5,main] [5:08:45.781 PM Wed May 15: ] Errorjava.lang.NullPointerException






STEPS
-----------------------
The issue can NOT be reproduced at will

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users have to re-process some messages in production.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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