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HTML Editor Missing for Custom Applet Copied from Web Offer Template HTM Detail Form Applet (Doc ID 2529127.1)

Last updated on OCTOBER 24, 2019

Applies to:

Siebel CRM - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.19 [IP2016] version, Configuration - General

ACTUAL BEHAVIOR
---------------
After migrating Siebel to the new version (from 8.2.2.3 to 16.19), the web treatments editor on a custom applet does not display.
If the custom applet is renamed to a Vanilla name ('Web Offer Template HTM Detail Form Applet'), then the editor is displayed.

EXPECTED BEHAVIOR
-----------------------
Web treatments editor should be displayed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into loyalty_enu
2. Go to sitemap
3. Select Offers > Web Treatments > Drilldown on one treatment > Hello World is written in the template which is based on standard applet
4. Goto Custom Applet > drilldown 
5. There is no HTML editor shown for custom applet

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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