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Promotion Group - Incorrect Assets Displayed For The Selected Promotion Group Member (Doc ID 2529901.1)

Last updated on OCTOBER 25, 2019

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Order Management


Promotion Group - Asset list showing all the products from all the memberships

In promotion group, there are 2 memberships configured but both memberships are having 2 different products.
 
After creating quote when selecting membership on Line Item applet each memberships are showing projected Asset from all the members.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

--> Product Configuration Details ==>

Go to Administration - Product --> Product

1. Create Following two products with type = Promotion Group Membership

ABC PGM1

ABC PGM2

2. Create two products with type = Product

ABC Prod1

ABC Prod2

make sure that auto explode true for these 2 products

Go to Administration - Product --> Promotion Group

3. Create Promotion Group as below

Promotion Group Name = ABC Prom Grp

Add Products and Membership products under this Promotion group

ABC PGM1 - Def Card : 1

|--> ABC Prod1

ABC PGM2 - Def Card : 1

|--> ABC Prod12

release all the versioned objects

4. Go to Administration - Pricing --> Pprice List

Create new price list and add all the created objects and products under this

price list

5. Gt to Administratin - Catalog --> Catalog Administration

Create "Buying" catalog(ex: ABC)

create new catagery under this catalog(ex: ABC)

Add all the products and promotion group under this category

Scenario ==>

1. Create Account with type = Customer

2. Create Quote under this Account

3. Add "ABC Prom Grp" from catalog

Line items structured will be as below

ABC Prom Grp

ABC PGM1

ABC PGM2

4. Now add "ABC Prod1" in line items

5. add "ABC Prod2" and change the quantity to 11

now ungroup this line item , which will create 11 line items with this

product

6. Now click on "Promotion Group Details" under Line Items Tab

select "ABC PGM1" in line items list applet

we are expecting only one record in asset list applet with "ABC Prod1"

now select "ABC PGM2" in line items list applet

we are expecting 11 records in asset list applet with "ABC Prod2"

now once again select "ABC PGM1" in line items list applet

we are expecting only one record in asset list applet with "ABC Prod1"

but it is displaying two asset records

one with "ABC Prod1"

second aset with "ABC Prod2"

observation :- scenario working fine if we have <= 10 assets for each

"Membership product"

in any case if we have more than 10 assets for any "Membership product" than

additional assets after 10th asset are appended to next line item selection

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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