My Oracle Support Banner

Drilldown Is Navigating To A Screen Which Is Not Available In Edealer Application. (Doc ID 2530001.1)

Last updated on MARCH 17, 2020

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Configuration - General

ACTUAL BEHAVIOR
---------------
Drilldown is navigating to a screen which is not available in edealer application.


EXPECTED BEHAVIOR
-----------------------
User is doing Drill down from Accounts List Applet , user is navigated to following Screen: Accounts Screen

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. User is doing Drill down from Accounts List Applet , user is navigated to following Screen: Accounts Screen (SCW) (Expected case as this screen is present in edealer application , PFA Screenshot)
2. After the drill down user is in Accounts Screen(SCW) , If user clicks on the Service Request Tab, system gets navigated to following screen : Accounts Screen (This screen is not available in edealer application , This screen is present in automotive application , but still its getting displayed in edealer application, which leads to unexpected Behavior)

This behavior was noticed after patch set update - (i.e, Siebel 15.6 to 15.18)

Note - Service Account List View is vanilla and its present in both Accounts Screen (SCW) and Accounts Screen .

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.