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Siebel Innovation Pack 2017 and Later: Siebel Flatten Workspace Shows "Unable to get DB connection" And Does Not Complete (Doc ID 2530203.1)

Last updated on FEBRUARY 02, 2021

Applies to:

Siebel Tools - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

When attempting to flatten workspace in DEV environment, the flatten command does not work and the following error occurs.

ERROR
-----------------------
ObjMgrLog Error 1 000000025c9b5508:0 2019-03-27 14:51:20 (workspacemgr.cpp (5191)) SBL-DAT-60292: Root workspace is not editable.
GenericLog GenericError 1 000000025c9b5508:0 2019-03-27 14:51:25 CSSWSFlatteing::GetDBCOnnection()- Error during connecting to DB. Unable to get DB connection

STEPS
-----------------------
The issue can be reproduced ONLY in customer environment at will with the following steps:
1. Check the DEV environment and see how many standard and integration workspaces exist
2. To collapse all the workspaces use the flatten workspace command
3. Check to see if it is successfully executed.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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