My Oracle Support Banner

Email Template Body Is Not Loading After Selecting The Template While Sending Mail (Doc ID 2530710.1)

Last updated on DECEMBER 10, 2019

Applies to:

Siebel CRM - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.10 [IP2016] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------

Email template body is not loading after selecting the template while sending mail. We are facing error "The file "template name"could not be found on any specified file system.(SBL-UIF-00230)".

EXPECTED BEHAVIOR
-----------------------
Email template body should be present in the body of the email

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open siebel app
2. Press F9.
3. Select an email template
4. Notice that the email body doesn't show the email template content


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.