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Siebel “Remember My User ID” Functionality Is Not Working (Doc ID 2531395.1)

Last updated on NOVEMBER 12, 2019

Applies to:

Siebel CRM - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

On : 18.8 version, Upgrade

ACTUAL BEHAVIOR
---------------
"Remember my User ID" functionality in login page is not working.

EXPECTED BEHAVIOR
-----------------------
Functionality should work as expected.

STEPS
-----------------------
The issue can be reproduced ONLY in customer environment at will with the following steps:
1. Upgrade Siebel application from IP2016 to 18.8
2. Make sure application is up and running and all functionalities are working.
3. Check to see if "Remember my User ID" functionality is working.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get this to work and this was causing a setback.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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