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Custom SSO With DISA Generate CTI Toolbar Issue (Doc ID 2533362.1)

Last updated on APRIL 22, 2019

Applies to:

Siebel CRM - Version 15.12 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.12 [IP2015] version, CTI

ACTUAL BEHAVIOR
---------------
Open UI DISA issue

We encountered the following error while trying to login in siebel open UI CTI 'the Teleset in preference is not associated with this agent any more, use the first one'

EXPECTED BEHAVIOR
-----------------------


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. configure CTI with DISA and SSO
2. Login to CTI Toolbar
3. Notice the following error while trying to login in siebel open UI CTI Toolbar: 'the Teleset in preference is not associated with this agent any more, use the first one'



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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