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Siebel Loyalty - Error Message SBL-LTY-50163 - Multiple Point Types (Doc ID 2534038.1)

Last updated on SEPTEMBER 09, 2021

Applies to:

Siebel Loyalty Customer Portal - Version 18.7 and later
Information in this document applies to any platform.

Symptoms

On : 18.7 version, Loyalty

When attempting to redeem via a web service, the following error occurs.

ERROR
-----------------------
Error invoking service 'LOY Redemption Web Service', method 'ProcessRealTimeRedemption' at step 'Create Redemption Txn'.(SBL-BPR-00162)
The point balance is insufficient for payment using the given point type. Loan or Points to Pay conversion does not exist.(SBL-LTY-50163).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Use the web service to redeem a record
2. Error occurs in web service
3. Error does not occur via a redemption in the batch engine

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, redemption cannot be fulfilled for this member.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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