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Query Operator "is Not Null" Is Not Working Correctly (Doc ID 2535503.1)

Last updated on JULY 21, 2020

Applies to:

Siebel CRM - Version 16.18 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.18 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Query Operator "is not null" is not working Correctly



EXPECTED BEHAVIOR
-----------------------
Query Operator "is not null" Should be working Correctly

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into the Siebel Application and Navigate to the View and Applet "Resolver Office" where "BOB Office" is present.
2. On the "BOB Office" field Fire a Query like "IS NULL"
3. See that the results will be Blank
4. Now, Create a New Record and Provide a Value to the Field "BOB Office" and save the Record.
5. Again On the "BOB Office" field Fire a Query like "IS NULL" and see that the result of the records are 0.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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