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Account > New Call Gives Error SBL-DAT-00215 (Doc ID 2535776.1)

Last updated on JULY 29, 2019

Applies to:

Siebel Life Sciences CRM - Version 19.2 and later
Information in this document applies to any platform.

Symptoms

On : 19.2 version, Client Functionality

When attempting to create a new call, the following error occurs.

ERROR
-----------------------
"Operation is not allowed when no records are displayed."SBL-DAT-00215


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Call Activites > Account Calls
2. Select the 'New Call button
3. Error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the 'new call' functionality

Cause

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In this Document
Symptoms
Cause
Solution
References


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