How to Change Active Position using Business Service Or eScript
(Doc ID 2537092.1)
Last updated on OCTOBER 29, 2019
Applies to:Siebel Financial Services CRM - Version 18.104.22.168.17 [IP2013] and later
Information in this document applies to any platform.
Change active position with Business Service or eScript
Customer has a process to connect at Siebel with a customer context. But for the multi-positions users, they need to automatically connect user(s) with a specific position.
Currently, the Application Start eScript launches a Business Service which prepares the customer context stored in API from a source application before the auto-connect.
Is it possible to activate a different position than primary one with Business Service and/or eScript before the user continues to customer processes?
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