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How to Change Active Position using Business Service Or eScript (Doc ID 2537092.1)

Last updated on APRIL 30, 2019

Applies to:

Siebel Financial Services CRM - Version 8.1.1.11.17 [IP2013] and later
Information in this document applies to any platform.

Goal

Change active position with Business Service or eScript

Customer has a process to connect at Siebel with a customer context. But for the multi-positions users, they need to automatically connect user(s) with a specific position.
Currently, the Application Start eScript launches a Business Service which prepares the customer context stored in API from a source application before the auto-connect.

Question:
Is it possible to activate a different position than primary one with Business Service and/or eScript before the user continues to customer processes?
 

Solution

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In this Document
Goal
Solution


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