Blank, Distorted, or Corrupted Screen When Using Edit Web Layout in Webtools on 19.2 or later and "ORA-00001: Unique Constraint Error" in Log File
(Doc ID 2537357.1)
Last updated on FEBRUARY 13, 2020
Applies to:Siebel Tools - Version 19.2 and later
Microsoft Windows x64 (64-bit)
Blank, distorted, or corrupted screen observed after running EditWeblayout.exe in 19.2 or higher as seen in screenshot below. Additionally, "ORA-00001: unique constraint error" messages can be seen in the EditWebLayout Log file.
The issue can be reproduced at will with the following steps:
- Run EditWebLayout.exe from siebsrvr\BIN
- Open WebTools
- Select an Applet and click on pencil icon to check applet web layout
- Observe the blank, distorted, or corrupted screen
- Check the EditWebLayout log file in EditWebLayout_YYYYMMDD_TIMESTAMP Folder (This folder is located under <SIEBEL_ROOT>\SIEBSRVR\LOG or <SIEBEL_TOOLS>LOG, depending from where you run "EditWebLayout.exe was executed) and find following error:
ORA-00001: unique constraint (SIEBEL.S_UI_FILE_U1) violated
Oracle]ORA-00001: unique constraint (SIEBEL.S_UI_OBJ_EXPR_U1) violated
Oracle]ORA-00001: unique constraint (SIEBEL.S_UI_OBJ_EXP_FL_U1) violated
Behavior may be observed after upgrading from a Siebel version prior to 19.2 where editweblayout.bat was run or if editweblayout.bat was run instead of editweblayout.exe when initially starting 19.2 or later.
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