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Contacts Merge Ends With Duplicate Address (Doc ID 2538377.1)

Last updated on NOVEMBER 09, 2019

Applies to:

Siebel CRM - Version 15.10 [IP2015] and later
Information in this document applies to any platform.

Symptoms

ContactA has Address1 associated to ContactA. ContactB also has Address1 associated to ContactB (Address1 is associated to both ContactA and ContactB).

After merging ContactB to ContactA, the ContactA has only Address1 in the Address MVG applet. This is expected.

But when checking S_CON_ADDR, there are 2 records with ContactA and Address1.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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