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Siebel Object Manager is Crashing when Navigating to Account & Contacts Screen after Upgrading to 18.12 (Doc ID 2539703.1)

Last updated on JANUARY 23, 2020

Applies to:

Siebel CRM - Version 18.12 and later
Information in this document applies to any platform.

Symptoms

User is redirecting to server busy error on saving any newly created account or contact in application. This is causing crash of application when ever user try to navigate accounts & contacts screen after upgrading to Siebel 18.12.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Perform migration installation to 18.12
2. Perform upgrade to 18.12
3. Access siebel application
4. Try to create account or contact record, application is crashing

Enterprise log:

ServerLog ProcessExit 1 000000045c802fa8:0 2019-03-07 10:40:13 FINSObjMgr_enu 9676 SBL-GEN-00255   Process 9676 exited with error - Internal: Error during exec()
ServerLog ProcessExit 1 000000045c802fa8:0 2019-03-07 10:49:15 FINSObjMgr_enu 3544 SBL-GEN-00255   Process 3544 exited with error - Internal: Error during exec()
ServerLog ProcessExit 1 000000045c802fa8:0 2019-03-07 13:19:16 FINSObjMgr_enu 9584 SBL-GEN-00255   Process 9584 exited with error - Internal: Error during exec()
ServerLog ProcessExit 1 000000045c802fa8:0 2019-03-07 13:27:04 FINSObjMgr_enu 8960 SBL-GEN-00255   Process 8960 exited with error - Internal: Error during exec()
ServerLog ProcessExit 1 000000045c802fa8:0 2019-03-07 14:06:29 FINSObjMgr_enu 8952 SBL-GEN-00255   Process 8952 exited with error - Internal: Error during exec()
ServerLog ProcessExit 1 000000045c802fa8:0 2019-03-09 17:09:27 <NoCompName> 10160 SBL-SMI-00033   Process 10160 exited with error - The client exited without closing the SISNAPI connection

With help of Windows debugDiag, able to capture dump for crashing process.

STACK_TEXT:  
10a7bf7c 517e21a3 0b416a40 10a7bfe0 10a7bfb8 sscfcli!CSSCLIPropertyList<CSSCLIBaseValue>::FindProperty+0x67
10a7bfc8 5180672d 0b416a40 10a7bfe0 10a7c8b0 sscfcli!CSSCLIObject::SetProperty+0xc3
10a7c054 5180092e 10a7cb34 22fb97a7 22fb9996 sscfcli!CSSCLIVirtualMachine::ExecuteOP_CALL+0x6bd
10a7c880 517153bd 10a7cb34 10a7cb7c 00000004 sscfcli!CSSCLIVirtualMachine::Execute+0x3de
10a7d0d4 6756893e 10a7d1ac 10a7d140 07748e42 sscfcli!CSSCLIJSMechInst::CallEvent+0xebd
10a7d120 6756882f 10a7d1ac 10a7d140 07748e0a sscfel!CSSELIface::ForwardEvent+0x6e
10a7d168 67571ae4 10a7d1ac 10a7d180 07748ec6 sscfel!CSSELIface::ForwardEvent+0xcf
10a7d1a4 6690bf71 20961634 10a7d218 b1aa6889 sscfel!CSSELWebAppletIface::OnPreCanInvoke+0x94
10a7d1f4 669093f6 10a7d230 10a7d218 b1aa6b55 sscaswbc!CSSSWEFrame::EventPreCanInvoke+0xf1
10a7d228 66915667 21e90dd4 b1aa6be9 038ca104 sscaswbc!CSSSWEFrame::CanInvokeMethod+0xb6
10a7d294 66915fe7 038ca104 b1aa6bc1 18c76ec0 sscaswbc!CSSSWEFrame::GetCanInvokeMethodsObjInfo+0xb7
10a7d2bc 668ab6f8 00000000 b1aa6d61 6ef1fc50 sscaswbc!CSSSWEFrame::GetExtraObjInfo+0xd7
10a7d41c 66bbf8a0 10a7d47c 10a7d6a4 00000000 sscaswbc!CSSSWEFrame::GetObjectInfo+0xcb8
10a7d470 66bbdb6f 00000000 1c58cbe0 b1aa6d85 sscaswbc!CSSSWEComponent::Execute+0x140
10a7d4f8 66bbf8ad 00000000 1c58cbe0 b1aa6c35 sscaswbc!CSSSWEComponent::PostExecute+0xcf
10a7d548 66bbdb6f 00000000 1c58cbe0 b1aa6cad sscaswbc!CSSSWEComponent::Execute+0x14d
10a7d5d0 66bbf8ad 00000000 1c58cbe0 b1aa6f5d sscaswbc!CSSSWEComponent::PostExecute+0xcf
10a7d620 669cd271 00000000 1c58cbe0 b1aa6fc5 sscaswbc!CSSSWEComponent::Execute+0x14d
10a7d6b8 669e6d4a 10a7d71c 00000000 6efcc22c sscaswbc!CSSSWEHtmlContentHandler::GetRPCReturnPropSetStr+0x311
10a7d740 669c692e 20e4f7d8 10a7df2c 6efcc22c sscaswbc!CSSSWEHtmlPUIContentHandler::DoShowView+0x42a
10a7d7bc 669c4bca 20e4f7d8 10a7df2c 6efcc22c sscaswbc!CSSSWEContentHandler::CS_ShowView+0x3ce
10a7da54 669c1b84 20e4f7d8 10a7df2c 6efcc22c sscaswbc!CSSSWEContentHandler::ShowView+0x43a
10a7daf4 669a33d3 00000000 00000001 10a7df2c sscaswbc!CSSSWEContentHandler::DoGotoView+0x574
10a7dbd0 6697d54b 10a7df2c 090a1018 00000000 sscaswbc!CSSSWEFrameMgrInternal::GotoView+0x4f3

FDR output

445143 1550737360 11040 Fdr_SRF Siebel Repository FdrSub_SRF_LOAD_OBJ Load Repository Object 0 0 Contact Import Object
445144 1550737360 11040 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_REUSE SqlObj Reuse 577848376 0 Runtime Repository Import Object
445145 1550737360 11040 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_QUERY Cache Query Parse Tree 0 0 Runtime Repository Import Object:[Name] = Contact" AND ([Lang] = "ENU" OR 滶"
445146 1550737360 11040 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_QUERY_PARSE Query Parse 587271172 0 [Name] = Contact" AND ([Lang] = "ENU" OR [Lang] = 'ALL') AND [Repository I"
445147 1550737360 11040 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_QUERY Cache Query Parse Tree 587271172 0 Runtime Repository Import Object:[Name] = Contact" AND ([Lang] = "ENU" OR Ⴇ"
445148 1550737360 11040 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_QUERY Cache Query Parse Tree 587271172 0 Runtime Repository Import Object:[Name] = Contact" AND ([Lang] = "ENU" OR Ⴇ"
445149 1550737360 11040 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_EXEC SqlObj Execution 577848376 0 Runtime Repository Import Object
445150 1550737360 11040 Fdr_DBC Database Connector FdrSub_DBC_CURSOR_CNST Sql Cursor Construction 545461184 39552224
445151 1550737360 11040 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_RELEASE SqlObj Release 577848376 0 Runtime Repository Import Object
445152 1550737360 11040 Fdr_DBC Database Connector FdrSub_DBC_CURSOR_DSTR Sql Cursor Destruction 545461184 0
445153 1550737360 11040 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_DATA_LST_DSTR Data List Destruction 582603328 1
445154 1550737360 11040 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_SQLOBJ Cache SqlObj 577848376 0 Runtime Repository Import Object
445155 1550737360 11040 Fdr_OBJMGR Object Manager FdrSub_SCRIPT_ALLOC_INFO Details on prev alloc (compare int2) 586912096 0 WebApplet [Contact List Applet] #WebApplet_PreCanInvokeMethod#
445156 1550737360 11040 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_CNST BusSvc Construction 501777040 0 IRIS Contact Export Utility CSSService
445157 1550737360 11040 Fdr_SCRIPT Generic Scripting Engine FdrSub_SCRIPT_ALLOC Object Allocation -address 353343400 535573216
445158 1550737360 11040 Fdr_BUSSVC Business Service FdrSub_BUSSVC_SETUP_SCRIPT Script Setup 0 0 IRIS Contact Export Utility
445159 1550737360 11040 Fdr_SCRIPT Generic Scripting Engine FdrSub_SCRIPT_ALLOC_INFO Details on prev alloc (compare int2) 2 535573216 IRIS Contact Export Utility Service

Changes

This is a crash in the scripting engine. Usually caused by bad config. From the FDR, it is reported on "IRIS Contact Export Utility Service". This needs to be reviewed by intrnal development team whether this BS is still applicable and why it is causing crash now,

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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