Siebel Mobile: Activities Assigned to User not Appearing in Calendar (Doc ID 2540399.1)

Last updated on NOVEMBER 13, 2019

Applies to:

Symptoms

Siebel - on : 18.8 version, Mobile Specific

ACTUAL BEHAVIOR
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Service Mobile - Activities assigned to the User not appearing in Calendar

On a Development / Test environment - user was not able to see any Activities in the Calendar, even if assigned to the employee.

The Applet invoked is "SHCE Service Activity Calendar Applet-Mobile" and the query that was executed for that was identified in the detailed component log.
That query at the end has included a line like (T29.ROW_ID = '1') , where T29 is S_EVT_ACT table.

EXPECTED BEHAVIOR
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Activities assigned to that user should be displayed in the Calendar applet.

STEPS
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The issue can be reproduced at will in customer's environment with the following steps:
1. Log into the Service Mobile application;
2. In Calendar check if the activities created for that user appear;
3. Observe these are missing - whereas in 'desktop' application (i.e. Call Center or Field Service app), these are listed.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot perform those activities / cannot test the Mobile app functionality further.

Changes

Cause

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