Grandchild Defaults In eConfigurator Give Error SBL-CFG-00163
(Doc ID 2542055.1)
Last updated on APRIL 17, 2023
Applies to:
Siebel CRM - Version 18.12 to 19.3 [Release V17]Information in this document applies to any platform.
Symptoms
On : 18.12 version, Order Management
When attempting to run econfigurator using grandchild products, the following error occurs.
ERROR
-----------------------
SBL-CFG-00163: The item that you are trying to customize contains invalid sub-items or attributes or does not comply with the corresponding customizable product definition. Do you wish to proceed and have the invalid selections removed or fixed?
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add records:
Root Product
- P1
- P2
-P3
2. Run the configuration process which analyses the rules
3. Error occurs
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot process orders where grandchild products are included correctly
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |