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Grandchild Defaults In eConfigurator Give Error SBL-CFG-00163 (Doc ID 2542055.1)

Last updated on NOVEMBER 09, 2019

Applies to:

Siebel CRM - Version 18.12 to 19.3 [Release V17]
Information in this document applies to any platform.

Symptoms

On : 18.12 version, Order Management

When attempting to run econfigurator using grandchild products, the following error occurs.

ERROR
-----------------------
SBL-CFG-00163: The item that you are trying to customize contains invalid sub-items or attributes or does not comply with the corresponding customizable product definition. Do you wish to proceed and have the invalid selections removed or fixed?


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add records:
Root Product
  - P1
  - P2
  -P3
2. Run the configuration process which analyses the rules
3. Error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot process orders where grandchild products are included correctly

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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