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Task UI Process Takes Minutes to Navigate from View to View (Doc ID 2542603.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel Call Center - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

Performance issue is occurring during Task UI when navigating through the Views.

The Task UI process is taking minutes to go from view to view:
  
ObjMgrSqlCursorLog Trace 5 2019-05-09 11:18:54 SQL Cursor with ID 2CCECE58 Buscomp: ITS CC Forms, Forward Only: 0, Fetch Rows: 9999, Fetch All Time: 755.824 seconds.

ObjMgrBusServiceLog InvokeMethod 4  2019-05-09 11:18:54 Business Service 'Task UI Service (SWE)' invoke method 'NavigateNext' Execute Time: 757.006 seconds.

STEPS
1. Launch application.
2. Launch Task UI.
3. Navigate through the Task.

Observe the slow performance.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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