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Promoting Prospects With A DUNS Number Fail With Error SBL-EAI-04381 (Doc ID 2542865.1)

Last updated on MARCH 17, 2020

Applies to:

Siebel Marketing - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

Customer indicates that when they do a promotion of a single contact that has a DUNS value filled in they are getting an error:

ObjMgrLog Error 1 000000025cd11edc:0 2019-05-07 10:44:19 (adptutils.cpp (7156)) SBL-EAI-04381: For instance of Integration Component 'Contact', using user key '[Id] = "X-XXXX"', a record with identical values already exists in the Siebel database.

Please ensure that the field values in the input message are unique

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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