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Object Manager Crashes When Creating a New Account Record on 19.1 (Doc ID 2543637.1)

Last updated on JANUARY 23, 2020

Applies to:

Siebel CRM - Version 19.1 and later
Information in this document applies to any platform.

Symptoms

On : 19.1 version, System Admin

ACTUAL BEHAVIOR
---------------
When creating a new Account record the object manager crashes with the following call stack:

CALL STACK
---------------

Called from:  
/refresh/siebel/sia17/ses/siebsrvr/lib/libsslcosd.so'0x4dc58 [0xfe64dc58] 
/lib/libc.so.1'__sighndlr+0xc [0xfc267df0] 
/lib/libc.so.1'call_user_handler+0x370 [0xfc25ad7c] 
/lib/libc.so.1'sigacthandler+0x58 [0xfc25b084] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsslcshar.so'SSstring&SSstring::operator=(const SSstring&)+0x4 [0xfe96a784] [Signal 11 (SEGV)] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsscfdm.so'unsigned CSSSqlObj::BldInsStmt(CSSSqlStmtArray&,SSstring&,const unsigned short*)+0xbb8 [0xf79a9ef8] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsscfdm.so'unsigned CSSSqlObj::WriteRecord(CSSSqlStmtArray*,int)+0xaf0 [0xf7a631f0] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsscfom.so'unsigned CSSBusComp::WriteVisMvgRecords(CSSBusComp*)+0x15c [0xf84e181c] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsscfom.so'unsigned CSSBusComp::WriteRecord(const bool,CSSObjectBase*)+0x480 [0xf84e2020] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWEFrame::PostChangesToBC(int,CSSStringList*)+0x1bd0 [0xedfed0d0] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWEFrame::OnActionsWriterecord()+0x3c4 [0xedfe6d84] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libswcacmfr.so'unsigned CSSSWEFrameListBase::OnActionsWriterecord()+0x134 [0xe2d5a194] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWEFrame::DoInvokeMethod(const unsigned short*,CSSStringArray&,SSstring&)+0xb10 [0xedfd81f0] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWEFrameList::DoInvokeMethod(const unsigned short*,CSSStringArray&,SSstring&)+0x2b4 [0xee17c514] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libswcacmfr.so'unsigned CSSSWEFrameListBase::DoInvokeMethod(const unsigned short*,CSSStringArray&,SSstring&)+0x468 [0xe2d58f68] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWEFrame::InvokeMethod(const unsigned short*,CSSStringArray&,CCFPropertySet&,SSstring&,CSSSWEBindingCtx*)+0x1b4 [0xedff4ef4] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWEFrameMgrInternal::InvokeAppletMethod(CSSSWEHtmlStream*,CSSSWEArgs*,WWEReqModInfo*,WWECbInfo*&,CSSStringArray&)+0x1a34 [0xee1df454] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWECmdProcessor::InvokeMethod(CSSSWEHtmlStream*,CSSSWEArgs*,WWEReqModInfo*,WWECbInfo*&)+0xc50 [0xee1a7c70] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWECmdProcessor::_ProcessCommand(CSSSWEHtmlStream*,WWEReqModInfo*,WWECbInfo*&)+0x1d78 [0xee1a4a38] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWECmdProcessor::ProcessCommand(CSSSWEGenericRequest*,CSSSWEGenericResponse*,WWEReqModInfo*&,WWECbInfo*&)+0x2850 [0xee1aec50] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsscaswbc.so'unsigned CSSSWECmdProcessor::ProcessCommand(CSSSWEHttpRequest*,CSSSWEHttpResponse*,WWECbInfo*&)+0xc4 [0xee1ac144] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsscaswbc.so'unsigned CSSServiceSWEIface::Request(CSSSWEReqRec*,CSSSWEResponseRec*)+0x558 [0xee6d53f8] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsscaswbc.so'unsigned CSSServiceSWEIface::DoInvokeMethod(const unsigned short*,const CCFPropertySet&,CCFPropertySet&)+0x1698 [0xee6d1618] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsscfom.so'unsigned CSSService::InvokeMethod(const unsigned short*,const CCFPropertySet&,CCFPropertySet&)+0x6d4 [0xf8476cd4] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsstcsiom.so'int CSSSIOMSession::ServiceInvokeMethod(unsigned long,const unsigned short*,const unsigned short*,SSstring&)+0x7c [0xf89ed4bc] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsstcsiom.so'int CSSSIOMSession::RPCMiscService(SISOMRPCCode,SISOMArgType,unsigned long,CSSSISOMRPCArgList*,CSSSISOMRPCArgList*)+0x11c [0xf89ef55c] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsstcsiom.so'int CSSSIOMSession::HandleRPC(SISOMRPCCode,SISOMArgType,unsigned long,CSSSISOMRPCArgList*,CSSSISOMRPCArgList*,int&,void*)+0xcac [0xf89e50cc] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsssasos.so'unsigned CSSClient::HandleOMRPC(CSSClientReq*)+0x78 [0xf8b50118] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsssasos.so'unsigned CSSClient::HandleRequest(CSSClientReq*)+0x120 [0xf8b4c6c0] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsssasos.so'int SOMMTServer::SessionHandleMsg(smiSisReq*)+0x208 [0xf8b48a28] 
/refresh/siebel/sia17/ses/siebsrvr/bin/siebmtshmw'int smiMainThread::CompSessionHandleMsg(smiSisReq*)+0x164 [0x220804] 
/refresh/siebel/sia17/ses/siebsrvr/bin/siebmtshmw'int _smiMessageQ::ProcessMessage(_smiMsgQItem*,long,int)+0x105c [0x24e8fc] 
/refresh/siebel/sia17/ses/siebsrvr/bin/siebmtshmw'int _smiMessageQ::ProcessRequest(void*,void*,void*&)+0x21c [0x24c59c] 
/refresh/siebel/sia17/ses/siebsrvr/bin/siebmtshmw'int _smiWorkQueue::WorkerTask(void*)+0x370 [0x23c510] 
/refresh/siebel/sia17/ses/siebsrvr/bin/siebmtshmw'int SmiThrdEntryFunc(void*)+0x448 [0x226c08] 
/refresh/siebel/sia17/ses/siebsrvr/lib/libsslcosd.so'0x5f9e8 [0xfe65f9e8] 
/refresh/siebel/sia17/ses/siebsrvr/mw/lib/libmfc400su.so'unsigned _AfxThreadEntry(void*)+0xf0 [0xfe04ccfc] 
/refresh/siebel/sia17/ses/siebsrvr/mw/lib/libkernel32.so'void MwThread(void*)+0x29c [0xfcc21a8c] 
/lib/libc.so.1'_lwp_start+0x0 [0xfc267c94]TAG

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to the application
2. Create a new Account record
3. Step off the record

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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