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Symbolic URL No Longer Working Properly After IP2014 To IP2016 Upgrade (Doc ID 2543652.1)

Last updated on JANUARY 23, 2020

Applies to:

Siebel CRM - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.19 [IP2016] version, Upgrade

Symbolic URL no longer working properly after IP2014 to IP2016 upgrade

After performing an upgrade from IP2014 to IP2016 the iframe that contains data from a Symbolic URL is no longer refreshing / rendering properly.

ERROR
-----------------------
HTTP 500
The website cannot display the page



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Image indexing List>Images/Activity


BUSINESS IMPACT
-----------------------
Due to this issue, existing feature is not working and impacting upgrade project

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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