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Application Crashes On Click Of Button To Open Popup MVG Applet (Doc ID 2544059.1)

Last updated on FEBRUARY 04, 2021

Applies to:

Siebel Tools - Version 19.2 and later
Information in this document applies to any platform.


Application crashes on click of button to open popup MVG Applet.

The custom functionality, on a click of button which should open popup (MVG) applet crashes. This functionality which works in IP13 does not work after upgrade to Siebel 19.

Application Crashes.

Error log: "SBL-DAT-00144: Could not find 'Web Page' named 'CC Popup Page-OpenUI'. This object is inactive or nonexistent."

The issue can be reproduced at will with the following steps:
1. Click on a custom button that opens a popup
2. the AOM crashes/stops.




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