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Blank Screen when Login after Upgrade To CRM 18.11 , Missing Browser Scripts (Doc ID 2544416.1)

Last updated on APRIL 04, 2025

Applies to:

Siebel CRM - Version 8.1.1.14.7 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On 18.11 when try to loging to https://<ai_server>:<port>/siebel/app/sales/enu, after entering Login Credentials a red hoop spins for a little bit and then the screen goes blank

The following steps were performed:

  1. install 17.0 base and applied 18.11
  2. Upgrade (upgrep, IRM, upgphys) have been completed 

  3. deployed AI profile
  4. try to login

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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