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ABS Returns 1 Time Slot Always (Doc ID 2544784.1)

Last updated on JULY 15, 2021

Applies to:

Siebel Scheduling - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Appointment Booking System returns 1 time slot always in the scenario below:

Administration - Scheduling > Parameter Sets > Parameters

1- In the Parameters View Tab:

Variable Code:                                  Variable Value:
ABS - Days to End                           10
ABS - Days to Start                          0
ABS - Default number of slots           10
ABS - Logging Level                         4
ABS - Timeout                                 3
Month Start Date                             1
Use Assignment Manager                 0
Week Start Day                               1


2- Administration - Scheduling > Time Window Details

Duration From    Duration To             time window
0                          120                        120
121                       240                        240
...

3- Administration - Scheduling > Schedule

Name: ABC Schedule

Schedule Hours:
Sunday to Saturday  (1 record for each weekday)
08:00 to 20:00
Type: Normal
Shift Start Flag: checked for all days

4- Administration - Scheduling > Service Region List view
Name: ABC Region
Time Zone: GMT - 3
Schedule: ABC Schedule
Org: Default Organization
Parameter Set: ABC Parameters
Time Window: ABC Time Window

5- Administration - User > Employees > TEST 01 and TEST 02 – Both associated to ‘ABC’ Region.

Create 1 Activity with Earliest/Latest below from Activities > Drilldown > Schedule:

Employees: TEST 02
Earliest Start : 4/5/2019 15:00
Latest Start: 4/5/2019 15:30
Lock Assignment = N

Click in “Book Appt”

Result: Got 1 slot:
4/5/2019 03:00:00 PM 4/5/2019 05:00:00

It was expected to have 2 slots one for each employee TEST01 and TEST02

Cause

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In this Document
Symptoms
Cause
Solution
References


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