My Oracle Support Banner

Siebel Outbound Web Services Are Not Working After 19.1 Update (Doc ID 2545436.1)

Last updated on JULY 21, 2020

Applies to:

Siebel Financial Services CRM - Version 18.11 and later
Information in this document applies to any platform.

Symptoms

On : 19.1 version, Siebel EAI

Siebel outbound web services are not working after 19.1 update

Customer upgraded from 18.11 and now

Siebel Outbound web services are not working after 19.1 update. We are using mutual authentication for our outbound web services.

 

ERROR
-----------------------

EAITransport EAITransportDebug 4 0000089b5c5707ab:0 2019-02-06 12:07:50 *** HTTP request Headers for Data Send Request:
User-Agent: Mozilla/4.0^M
Accept: text/*^M
SOAPAction: "modifyDocument"^M
Connection: close^M
Content-Type: text/xml; charset=UTF-8^M
^M
EAITransport EAITransportDebug 4 0000089b5c5707ab:0 2019-02-06 12:07:51 *** HTTP response Headers from Data Send request:
HTTP/1.1 500 ^M
Content-Type: text/html;charset=utf-8^M
Content-Language: en^M
Content-Length: 1076^M
Date: Wed, 06 Feb 2019 17:07:51 GMT^M
Connection: close^M
^M
^M
EAITransport EAITransportDebug 4 0000089b5c5707ab:0 2019-02-06 12:07:51 *** HTTP response Body from Data Send request:^M
EAITransportPerf EAITransportPerf 5 0000089b5c5707ab:0 2019-02-06 12:07:51 HTTP Open Request Time = 0 millis^M
EAITransportPerf EAITransportPerf 5 0000089b5c5707ab:0 2019-02-06 12:07:51 HTTP Send Time = 1248 millis^M
EAITransportPerf EAITransportPerf 5 0000089b5c5707ab:0 2019-02-06 12:07:51 HTTP Read Header Time = 0 millis^M
EAITransportPerf EAITransportPerf 5 0000089b5c5707ab:0 2019-02-06 12:07:51 HTTP Read Body Time = 1 millis^M
ObjMgrLog Error 1 0000089b5c5707ab:0 2019-02-06 12:07:51 (httptransport.cpp (1795)) SBL-EAI-04117: HTTP Request error during 'Submitting Data SendHTTP request': 'Status code - 500'^M
ObjMgrLog Error 1 0000089b5c5707ab:0 2019-02-06 12:07:51 (httptransport.cpp (1123)) SBL-EAI-04117: HTTP Request error during 'Submitting Data Send HTTP request': 'Status code - 500'^M






Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.