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Unexpected Session Timeouts During Peak Hours (Doc ID 2546251.1)

Last updated on JANUARY 25, 2020

Applies to:

Siebel Financial Services CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.


During peak hours, our end users are getting server busy error messages and then they are obligated to reconnect. This behavior occurs around 10 times per day which it causes considerable discomfort.

After AOM log files have been checked, I see that a session timeout is occurring at the same time suggesting that the busy error messages are due to these unexplained timeouts.

note: the users are active when the session timeout occurs, so there is no reason to trigger a session timeout.

in eapps.cfg

Note: timeout is recorded after 32 seconds, ever if the session timeout is set to 14400 seconds


Updates were performed on Windows web-servers, after these updates the issue was present


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