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Lost Context When Cancel Or Finishing Smarscript, as Siebel opens the first record it encountered in table. (Doc ID 2547038.1)

Last updated on NOVEMBER 12, 2019

Applies to:

Siebel SmartScript - Version 19.4 and later
Information in this document applies to any platform.
When you cancel or finish a custom smarscript, Siebel lost contact context and open the first record it encountered in table.


If you launch a SmartScript from a button - do NOT have any logic in the SmartScript to determine where is should go when it finishes i.e. NO OnViewGoto property and NO GotoView script method on the finish event.

The SmartScript will automatically go back to the view which is was launched from (i.e. the one with the button on it) but does not position on the correct record.
So this is expected behavior. Please check your particular SmartScript.

Usually this happens when your Smartscript configured the "On Cancel Go to View" and "On Finish Go to View" fields on the SmartScript. This will instruct SmartScript to go to the configured views when done. However, it will only go to the view but will not use the bookmark to re-position the
Business Component records.




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