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Getting (SBL-DAT-00323) (SBL-EAI-04451) Error While Setting Cache Option Set To True For Custom Business Service (Doc ID 2548329.1)

Last updated on MARCH 12, 2021

Applies to:

Siebel Tools - Version 19.3 and later
Information in this document applies to any platform.


On : 19.3 version, Siebel VB / eScript / COM

When attempting to Navigate through Views, the following error occurs.

Method 'WriteRecord' of business component 'Financial Application Product - Super' (integration component 'Financial Application Product - Super') for record with search specification '[Product PSM Sub Type] = "Super2"' returned the following error:"The method 'FillInMissingFields' is not supported on Business Service 'Financial Application Utilities'.(SBL-DAT-00323)"(SBL-EAI-04451)

The issue can be reproduced at will with the following steps:
1. Customer has turned on the Cache Property Set to TRUE for the 'Financial Application Utilities'
2. launched the Application and Navigated trough Views and during this functionality was running, Customer experienced the Error.
3. The Error Does not Come if the Cache Property Set to FALSE for the 'Financial Application Utilities'




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