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Server busy when querying on Contacts (Doc ID 2548623.1)

Last updated on JANUARY 25, 2020

Applies to:

Siebel CRM - Version 16.15 [IP2016] and later
Information in this document applies to any platform.


On :  16.15 [IP2016] version, Installation

When querying on Contact's last or first name, randomly "server busy" occurs


SWSE log was showing following errors:

 SBL-NET-01023: Peer disconnected
SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.
 SBL-SSM-00006: Error while sending message to server.

Object manager log was showing following errors:


2019-05-28 15:42:41 (oracon.cpp (4792)) SBL-DBC-00108: An error has occurred preparing a Sql statement. Please continue or ask your systems administrator to check your application configuration if the problem persists.
 2019-05-28 15:42:41 ORA-01157: cannot identify/lock data file 2050 - see DBWR trace file ORA-01110: data file 2050: '/oratemp/oradata/siebel12/temptb03.dbf'

The issue can be reproduced at will with the following steps:
1. Finished Siebel Installation and had Configured 4 App Servers
2. Configured2  IIS serversand are working fine.
3.When querying on Contact's last or first name, randomly "server busy" occurs


 New installation. So server busy used happen almost all the time when querying on Contacts. Everything else was working fine!


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