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Siebel Service Not Starting SBL-NET-01568: Failed to read configuration parameter (Doc ID 2548832.1)

Last updated on NOVEMBER 14, 2019

Applies to:

Siebel Life Sciences CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms


Siebel service not starting

SisnTcpIp SisnSockError 1 000000025ced0dc4:0 2019-05-28 18:38:06  3508: [SISNAPI TLS] failed to read PARAM_GENERIC_ENABLE_OPENSSL parameter

GenericLog GenericError 1 000000025ced0dc4:0 2019-05-28 18:38:06 ($Header: (1191) err=1181216 sys=0) SBL-NET-01568: Failed to read configuration parameter

NameServerLayerLog Error 1 000000025ced0dc4:0 2019-05-28 18:38:07 3508: [cgclientservice] TLS handshake to gateway failed xxxxxxx:9111

GenericLog GenericError 1 000000025ced0dc4:0 2019-05-28 18:38:07 Register Service failed : NSGetZKConnectFromCG failed


GtwySvcFrmwrkLog Error 1 000000025ced0dc4:0 2019-05-28 18:38:08 Invalid inputs provided to intiate the Registry Connection

GtwySvcFrmwrkLog Error 1 000000025ced0dc4:0 2019-05-28 18:38:08 Connection to Registry failed

GtwySvcFrmwrkLog Error 1 000000025ced0dc4:0 2019-05-28 18:38:08 ServiceDiscovery Exception : Registry Not Available

GtwySvcFrmwrkLog Error 1 000000025ced0dc4:0 2019-05-28 18:38:08 Service Discovery Intialisation Failed : Registry Generic Exception

SisnTcpIp SisnSockError 1 000000025ced0dc4:0 2019-05-28 18:38:38  3508: [SISNAPI TLS] failed to read PARAM_GENERIC_ENABLE_OPENSSL parameter

NameServerLayerLog Error 1 000000025ced0dc4:0 2019-05-28 18:38:39 3508: [cgclientservice] TLS handshake to gateway failed xxxxxxx:9111

GenericLog GenericError 1 000000025ced0dc4:0 2019-05-28 18:38:39 Register Service failed : NSGetZKConnectFromCG failed

GtwySvcFrmwrkLog Error 1 000000025ced0dc4:0 2019-05-28 18:38:39 Invalid inputs provided to intiate the Registry Connection

GtwySvcFrmwrkLog Error 1 000000025ced0dc4:0 2019-05-28 18:38:39 Connection to Registry failed


GtwySvcFrmwrkLog Error 1 000000025ced0dc4:0 2019-05-28 18:38:40 Service Discovery Intialisation Failed : Registry Generic Exception

ServerLog ServerStartup 1 000000025ced0dc4:0 2019-05-28 18:39:12 Error: Failed to discover Gateway

SisnTcpIp SisnSockError 1 000000025ced0dc4:0 2019-05-28 18:39:12  3508: [SISNAPI TLS] failed to read PARAM_GENERIC_ENABLE_OPENSSL parameter

NameServerLayerLog Error 1 000000025ced0dc4:0 2019-05-28 18:39:13 3508: [cgclientservice] TLS handshake to gateway failed xxxxxxx:9111

GenericLog GenericError 1 000000025ced0dc4:0 2019-05-28 18:39:13 (scmnsclnt.cpp (135) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (xxxxxxx:9111).
 
GenericLog GenericError 1 000000025ced0dc4:0 2019-05-28 18:39:13 (scisvc.cpp (1505) err=1311765 sys=0) SBL-SVR-01045: No components are configured.

GenericLog GenericError 1 000000025ced0dc4:0 2019-05-28 18:39:13 (scfsis.cpp (276) err=1310725 sys=0) SBL-SVR-00005: Stale or invalid Task handle

ScfEventLog SubEvtFacFatal 0 000000025ced0dc4:0 2019-05-28 18:39:13 scfEventFac::s_pEvtFacLock is NULL and hence SCF event facility cannot be initialised

GenericLog GenericError 1 000000025ced0dc4:0 2019-05-28 18:39:13 (scfeventfac.cpp (3818) err=1319869 sys=0) SBL-SVR-09149: Could not initialize the event facility.

ScfMsgFacLog SCFMsgFacFatalError 0 000000025ced0dc4:0 2019-05-28 18:39:13 SCFMessageFacility::s_pSCFMsgFacLock is null and hence the SCFMessageFacility cannot be initialized

IPCLog IPCFatal 0 000000025ced0dc4:0 2019-05-28 18:39:13 ipcFacility GetInstance called before initialization - object is null

GenericLog GenericError 1 000000025ced0dc4:0 2019-05-28 18:39:13 (scfsis.cpp (64) err=1310749 sys=0) SBL-SVR-00029: Internal: Shared memory has not been initialized.

GenericLog GenericError 1 000000025ced0dc4:0 2019-05-28 18:39:13 (siebsvc.cpp (443) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store ((null):(null)).



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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