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Tools Crash When Launching for IRM execution, from IP16 to IP17 (Doc ID 2549585.1)

Last updated on MARCH 17, 2021

Applies to:

Siebel CRM - Version 16.13 [IP2016] and later
Information in this document applies to any platform.

Symptoms


When attempting to launch Tools, it closes and the following error occurs.

ERROR
-----------------------
On event viewer

1 Faulting application name: siebdev.exe version: 19.5.0.0 time stamp: 0x5cdc2876
12 Faulting module name: KERNELBASE.dll version: 6.3.9600.19269 time stamp: 0x5c5e0041
13 Exception code: 0xc0000005
14 Fault offset: 0x00015ef8
15 Faulting process id: 0x122c
16 Faulting application start time: 0x01d515528aea3dac
17 Faulting application path: C:\APPLS\Siebel\Tools\BIN\siebdev.exe
18 Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. perform upgrade ,  upgrep step up to IRM 
2. when Tools launch for IRM it crashes


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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