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Siebel Tomcat AI Container Service Does Not Startup After Windows Patching (Doc ID 2550102.1)

Last updated on JANUARY 30, 2020

Applies to:

Siebel CRM - Version 18.4 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
AI Tomcat server crashes after applying windows patch

EXPECTED BEHAVIOR
-----------------------
AI tomcat server should not crash.

STEPS
-----------------------
The issue can be reproduced ONLY in customer environment at will with the following steps:
1. Upgrade from 14.10 to 18.10
2. Make sure application works fine and go through windows patching and go through shutdown of services
3. Check to see if the AI tomcat server works fine post these changes


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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