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Session Timeout Is Not Working As Expected In IP19 (Doc ID 2552788.1)

Last updated on JULY 02, 2019

Applies to:

Siebel CRM - Version 19.2 and later
Information in this document applies to any platform.

Symptoms

On : 19.2 version, Client Functionality

ACTUAL BEHAVIOR
---------------
Session Timeout in IP19 

Session Timeout is not working. If we don't want siebel application not to get session timeout for that we have below parameter changes to Object Manager. Ex: callcenter

Application Message Bar Flag = True
Application Enable Message Broadcast Cache = True
Application Message Bar Update Interval = 120
Application Message Broadcast Cache Size = 100

And In SMC for callcenter under "Enhanced Authentication" given Active Session Timeout Value (seconds)* as 125

As per above settings Application session should not get time out, but after 125 seconds if application is idle getting session timeout

EXPECTED BEHAVIOR
-----------------------
Application session should not timeout if it is idle

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to siebel callcenter application with above parameter settings for Callcenter OM
2. Logged in successfully in home page
3. Kept application idle for more than 125 seconds

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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