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Smartscript Fields Not Populating Automatically When Using eMarketing Application To Launch A Web Survey That Is Based on a SmartScript (Doc ID 2554943.1)

Last updated on NOVEMBER 12, 2019

Applies to:

Siebel SmartScript - Version 18.10 and later
Information in this document applies to any platform.


After upgrade from Siebel 15.10 to Siebel 18.10 the SmartScript is failing to show the value for a Question answer that was set in the Script_Open event of the SmartScript.

If on the SmartScript Script_Open event there is custom code to set a value for a question answer show in the first page of the SmartScript, the value set show show for the question. But this is not occurring after upgrade from 15.10 to 18.10.

The issue can be reproduced at will with the following steps:
1. Add some custom code in a SmartScript Script_Open event
2. The custom code should set the answer for the questions with some value, for example:
var Page:SmartScriptPage = CurrentPage();
Page.GetQuestion("Question Name").SetCurrentValue("234234242");
3. After that execute the SmartScript
4. When the SmartScript opens the question does NOT show the answer set on Script_Open event.

This was working before in SIebel 15.10 and start to fail in 18.10




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