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Seibel CTI Web Notification Can Not Be Disabled (Stopped) in IE 11 (IE11) Upon Upgrade to Siebel 15.12 (Doc ID 2555035.1)

Last updated on OCTOBER 30, 2019

Applies to:

Siebel Finance Service - Version 15.18 [IP2015] and later
Information in this document applies to any platform.
Seibel CTI Web Notification Can Not Be Disabled (Stopped) in IE 11 (IE11) Upon Upgrade to Siebel 15.12.
Seibel CTI Web Notification can't be disabled

Sometime our QA team users are getting the Siebel CTI Web Notification pop-up alert at the right-bottom corner. This is still happening inconsistently even after everyone unchecked the User Preference "Bring Siebel to Front" option "On Communication Events". We have also tried to turn off the Window 10 notification settings, but it didn't help. Could you please us to debug this issue?

Symptoms


Seibel CTI Web Notification can't be disabled uising IE11 and DISA (not IE add-on) 



Changes

 modification of commToolbarprender.js file

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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