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Siebel IP17 Server Deployment Fails When Providing LDAP User Credentials In Anonymous User Fields (Doc ID 2556137.1)

Last updated on JANUARY 18, 2020

Applies to:

Siebel CRM - Version 18.10 and later
Information in this document applies to any platform.

Symptoms

PRODUCT VERSIONS:
------------------------------
SIEBEL VERSION:        Siebel 18.10
SIEBEL APP O/S:         Microsoft Windows x64 (64-bit)

ISSUE STATEMENT:
----------------------------

When deploying a new Siebel server 2 instance in SMC, it fails.

ERROR MESSAGE:
--------------------------
2019-06-05 15:31:04 zkConnector: ZKConnect - Registry connection failed

WHERE IT HAPPENED:
-------------------------------
This is a NEW Dev environment where Siebel IP 17 installation is being set up and applying patch 18.10 on it.

STEPS TO REPRODUCE:
---------------------------------
The behaviour occurs as follows:

1. Install Siebel IP17 software on a 2nd server machine.

2. Use SMC to configure the Siebel server instance.

3. After submitting the server profile, it fails.

LOSS OF FUNCTIONALITY / BUSINESS IMPACT:
--------------------------------------------
Since the server fails to get deployed, it is not available for usage and further configuration.

Cause

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In this Document
Symptoms
Cause
Solution


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