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Siebel Application Is Giving Server Busy Error After Enabling SISNAPI TLS from Siebel 17.x & Later (Doc ID 2556213.1)

Last updated on MARCH 11, 2022

Applies to:

Siebel CRM - Version 19.2 and later
Information in this document applies to any platform.


After enabling SISNAPI SSL as per Siebel Security Guide, Siebel application is not accessible. It is giving server busy error and log contains below errors:

UCM Object Manager: (UCMObjMgr_enu_0040_41943043_IP19.log

GenericLog GenericError 1 000000075cf96f8c:0 2019-06-07 03:42:44 ($Header: (1191) err=1181201 sys=0) SBL-NET-01553: Failed to establish SSL connection.
GenericLog GenericError 1 000000075cf96f8c:0 2019-06-07 03:42:44 (smimtpool.cpp (469) err=1376284 sys=0) SBL-SMI-00028: Internal: Failed to get the HELLO acknowledge
SisnTcpIp SisnSockError 1 000000075cf96f8c:0 2019-06-07 03:42:44 1674578800: [TCPIP-server] send() failed for sd=-1 (err=9 | Bad file descriptor)

The issue can be reproduced at will with the following steps:
1. Create server certificates
2. Updated siebel parameters using srvrmgr or GUI at Siebel server parameters or enterprise parameters:

3. Re-start servers




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