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How to Perform Case Assignment Based on Divisions (Doc ID 2559917.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel CRM - Version 19.4 and later
Information in this document applies to any platform.

Goal

Can Assignment Manager be used to perform assignments for HLS Case based on the Divisions instead of Positions?


Note the Organization structure:
  Default Organization (Organization)
       Branch – (Organization)
            Section 1 (Division)
            Section 2 (Division)
            Section 3 (Division)
            Section 4 (Division)

  Branch Admin (Position)
       Assistant Branch Admin (Position)
            Workers (Positions)

Solution

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In this Document
Goal
Solution
References


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