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UCM Survivorship Is Not Updating Contact Email Address When Values Are Processed Through UCM Batch Mode (Doc ID 2560665.1)

Last updated on JULY 01, 2019

Applies to:

Siebel Universal Customer Master - Version 8.1.1.11.17 [IP2013] and later
Information in this document applies to any platform.

Symptoms

PRODUCT VERSIONS:
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SIEBEL VERSION:     Siebel 8.1.1.11.17 [IP2013] version, Universal Customer Master
SIEBEL APP O/S:      Microsoft Windows x64 (64-bit)

ISSUE STATEMENT:
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UCM Survivorship is not working when records are processed via UCM Batch Process.

For example:

Day 1 - SourceA (Score=80), SOurceDat = 06/08/2019 , FN, LN, +44123111, email@abc.com

Day 2 - SourceA (Score=80), SOurceDat = 06/10/2019 , FN, LN, +44123111, email11@abc.com

Result :

Base record is updated, but the email address from the incoming latest message is not updated to new value.
 
STEPS
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The issue can be reproduced at will with the following steps:

1. Send an initial first message into the UCM system to insert a new record, the record is inserted with the incomingg values, such as:

SourceA (Score=80), SOurceDat = 06/08/2019 , FN, LN, +44123111, email@abc.com

2. Send another message into UCM system to update the existing record with new values, new values coming in are:

SourceA (Score=80), SOurceDat = 06/10/2019 , FN, LN, +44123111, email11@abc.com

3. The result of the second transaction is that the record is updated, but the record's email address field is not updated with the email address from the second message, the email address field on the record remains unchanged.

LOSS OF FUNCTIONALITY / BUSINESS IMPACT:
--------------------------------------------

Due to the issue, the record in the Siebel application does not accurately reflect the latest/correct values that it should have from the external system.

Additionally, the issue impacts critical production go-live deadline that is coming up.

Cause

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In this Document
Symptoms
Cause
Solution


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