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Siebel Process Crashes and exits on Linux platform when process size limit set to Low - SmiDispatchThrdMain(void*) (Doc ID 2560667.1)

Last updated on JULY 01, 2019

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, System Admin

Crash files generating daily

We have observed frequent crashes for component halo_cc_enu,halo_retail_enu . Below are the details. 


ERROR
-----------------------

OS code 11 (EAGAIN) means: Resource temporarily unavailable

 

The following error messages could be observed:

 

a) Siebel Server: (schedule.cpp (480) err=1376294 sys=11) SBL-SMI-00038: Internal: Cannot create process for siebmtshw

b) SBL-OSD-02011 Process 67275 exited with error - Process exited because of a segment violation (SIGSEGV) from enterprise log file

c) below stack in crash files

#0  0x0806e456 in SmiDispatchThrdMain(void*) ()
#1  0x55882ed1 in OSDThreadStart(void*) () from /opt/SP/oracle/crm/siebsrvr/lib/libsslcosd.so
#2  0x5555925f in WslThreadProcWrapper(void*) () from /opt/SP/oracle/crm/siebsrvr/lib/libsslcwsl.so
#3  0x55cd2b2f in _AfxThreadEntry(void*) () from /opt/SP/oracle/crm/siebsrvr/mw/lib/libmfc400su.so
#4  0x56a59e16 in MwThread(void*) () from /opt/SP/oracle/crm/siebsrvr/mw/lib/libkernel32.so
#5  0x00b89bc9 in start_thread () from /lib/libpthread.so.0
#6  0x008fb04e in clone () from /lib/libc.so.6


d) when attaching with strace to regss mainwin process: clone() system call retuns EAGAIN

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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