SBL-EAI-04116 Error With Outbound Web Service (Doc ID 2561612.1)

Last updated on SEPTEMBER 11, 2023

Applies to:

Siebel CRM - Version 15.14 [IP2015] and later
Information in this document applies to any platform.

After implementing HTTPS for outbound web service, when invoking the web service, the following error occurs:

HTTP Internet Exception during 'Data Send': 'The connection with the server was reset', code: '12031'(SBL-EAI-04116)

Also when importing the security certificate, we saw the following message:

"The integrity of this certificate cannot be guaranteed..."

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In this Document

Symptoms

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