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SMC is Asking for Gateway Configuration After Importing Third Party Certificate to Keystore (Doc ID 2561641.1)

Last updated on JULY 03, 2019

Applies to:

Siebel CRM - Version 19.3 and later
Information in this document applies to any platform.

Symptoms

In IP 19.3 environment, trying to import an additional client certificate into the Siebel keystores (siebelkeystore.jks ). There is a requirement to install third party certificate as part of JMS receiver where we need to install IBM MQ certificate to SES keystore.
After importing IBM certificate, SMC is asking for gateway configuration again.

ERROR
-----------------------

CommonLogger.log


[ERROR] 2019-06-17 06:27:02.534 [https-jsse-nio-9001-exec-4] CommonLogger - com.siebel.swsm.log.SiebelAbstractLogger:logErrorWithMsg Error occurred while retrieving gateway security profile.Check SMC configuration and network connectivity. : java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: IBMJSSE2, class: com.ibm.jsse2.ag)
[FATAL] 2019-06-17 06:27:02.664 [https-jsse-nio-9001-exec-3] CommonLogger - com.siebel.swsm.log.SiebelAbstractLogger:logFatal Unable to discover cloud gateway service.Check system configuration, network connection,node availability and zookeeper configuration : Illegal base64 character 20
[ERROR] 2019-06-17 06:27:02.669 [https-jsse-nio-9001-exec-3] CommonLogger - com.siebel.swsm.log.SiebelAbstractLogger:logErrorWithMsg Unable to process CG response due to read/write error.Check network connection : java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: IBMJSSE2, class: com.ibm.jsse2.ag)
[FATAL] 2019-06-17 06:27:15.904 [Thread-15] CommonLogger - com.siebel.swsm.log.SiebelAbstractLogger:logFatal Unable to discover cloud gateway service.Check system configuration, network connection,node availability and zookeeper configuration
[ERROR] 2019-06-17 06:27:15.908 [Thread-15] CommonLogger - com.siebel.swsm.log.SiebelAbstractLogger:logErrorWithMsg Unable to retrieve profile from CG. Check if CG is active : java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: IBMJSSE2, class: com.ibm.jsse2.ag)
[FATAL] 2019-06-17 06:27:35.920 [Thread-15] CommonLogger - com.siebel.swsm.log.SiebelAbstractLogger:logFatal Unable to discover cloud gateway service.Check system configuration, network connection,node availability and zookeeper configuration
[ERROR] 2019-06-17 06:27:35.923 [Thread-15] CommonLogger - com.siebel.swsm.log.SiebelAbstractLogger:logErrorWithMsg Unable to retrieve profile from CG. Check if CG is active : java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: IBMJSSE2, class: com.ibm.jsse2.ag)
[FATAL] 2019-06-17 06:28:00.933 [Thread-15] CommonLogger - com.siebel.swsm.log.SiebelAbstractLogger:logFatal Unable to discover cloud gateway service.Check system configuration, network connection,node availability and zookeeper configuration
[ERROR] 2019-06-17 06:28:00.943 [Thread-15] CommonLogger - com.siebel.swsm.log.SiebelAbstractLogger:logErrorWithMsg Unable to retrieve profile from CG. Check if CG is active : java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: IBMJSSE2, class: com.ibm.jsse2.ag)
[FATAL] 2019-06-17 06:28:30.951 [Thread-15] CommonLogger - com.siebel.swsm.log.SiebelAbstractLogger:logFatal Unable to discover cloud gateway service.Check system configuration, network connection,node availability and zookeeper configuration
[ERROR] 2019-06-17 06:28:30.954 [Thread-15] CommonLogger - com.siebel.swsm.log.SiebelAbstractLogger:logErrorWithMsg Unable to retrieve profile from CG. Check if CG is active : java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: IBMJSSE2, class: com.ibm.jsse2.ag)



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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