My Oracle Support Banner

Edit Web Layout Issues with Moving and Deleting Controls on the Editor (Doc ID 2563400.1)

Last updated on JULY 09, 2019

Applies to:

Siebel Tools - Version 19.6 and later
Information in this document applies to any platform.

Symptoms

On :  18.11 version, Configuration - Dev Env

ACTUAL BEHAVIOR  
---------------
Edit Web Layout Issues  

After applied 19.6, the editor is still has difficulty showing labels and text boxes. Items will randomly disappear from the editor. Yet when you go to add it back from the list of controls it will still show as mapped.

EXPECTED BEHAVIOR  
---------------
The control should not disappear from the editor

STEPS
-----------------------
There are two/three different unexpected behaviors: 

First Behavior
1) Open a workspace,   go to SIS Account Entry Applet,  Open Edit Web Layout,  select a Application (ie,  "Siebel Customer Information File" , "Siebel Universal Agent"  ) 
2) Move any existing label (ie, City Label) to a different location
3) Move a different label (State Label)  to where City Label was used to be,  NOTE the City label is deleted. This is unexpected.  
Do not click on any where else, or close the Editor.
4) Log in to Call Center,  open workspace and inspect, There are two City labels,  and State label is not showing.  This is unexpected because State is display in the Editor, but not on the UI.
5) Close and reopen the Editor, the disappeared City Label is show up again. This is unexpected.
State is still display in the Editor, but not on the UI.

Second Behavior,  here we are to try get the State to show on the UI
6) Go to back the Editor,  move the  State Label to a different location.   
7) Close and reopen the Editor,  there are two City Labels are displaying.  This is unexpected.
8) On the Call Center,  open workspace and inspect, note there are two City Labels. This is unexpected.
State is still display in the Editor, but not on the UI.

Third Behavior
1) Delete any control (ie. Country) from the Editor
2) After the Country control is disappear from the UI,   click on the same location where the deleted control was, note there is a blue thin rectangle.  It's like the changes was not committed.  
3) Check on the Mapped column,  Country is still mapped.  This is unexpected as the control is deleted at step 2. 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
This is impacting the decision for the IP17 upgrade.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.