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Cannot perform 'NewRecord' on the business component % (SBL-EAI-04421) (Doc ID 2563533.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel CRM - Version 18.12 and later
Information in this document applies to any platform.


When using the standard Inbound Interface for Service Request named "Service Request" (which is based on the standard vanilla business service "Service Request" which is of class CSSEAIUIDataAdapter) with customized 'FIN Service Request Notes' as child IC, the following error message "Cannot perform 'NewRecord' on the business component 'FIN Service Request Notes'(SBL-EAI-04421)" is encountered.

When the operation is set to "insert" at both parent(Service Request) and child(FIN Service Request Notes) the above error is coming.

When the operation is "update" at parent(Service Request) and "insert" at child(FIN Service Request Notes) the execute operation goes through successfully.


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