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Changing The Keystore by CA Signed SMC Asks for Gateway:port - in the Log "SunCertPathBuilderException: unable to find valid certification path to requested target" (Doc ID 2565538.1)

Last updated on MARCH 17, 2021

Applies to:

Siebel CRM - Version 19.5 and later
Information in this document applies to any platform.

Symptoms

On 19.5 version, when attempting to login to SMC after changing keystore/trustore passwords, SMC asks for the gateway port

Following steps were followed

1- Application worked fine with Self Signed Certificate. Received new Certificate from CA vendor, with different password.
2- Changed both password in 2 server.xml file (..\Siebel_AI\applicationcontainer\conf\server.xml AND ..\Siebel_SES\applicationcontainer\conf\server.xml)
3- Encrypted the new password using encryptstring.jar
4- Updating the following .properties files with the new encrypted password:
..\Siebel_AI\applicationcontainer\webapps\migration.properties
..\Siebel_AI\applicationcontainer\webapps\applicationinterface.properties
..\Siebel_SES\applicationcontainer\webapps\configagent.properties
..\Siebel_SES\applicationcontainer\webapps\gateway.properties

Appache web server are running fine, root web page in SSL can be accessed fine. Siebel Gateway windows service is Running
Cannot access the SMC, the Set Up Gateway popup screen is poped at login.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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