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Application Fails to Load When LDAP Authentication is Enable Over SSL to the Domain Controller, (Doc ID 2568667.1)

Last updated on DECEMBER 21, 2020

Applies to:

Siebel CRM - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

When attempting to enable LDAP authentication over SSL to the domain controller, the following error occurs.

ERROR
-----------------------
SecAdptLog 3rdpartyTrace 3 000000535d282ec0:0 2019-07-12 02:52:18 ldap_init_SSL(file:C:\Siebel\ses\siebsrvr, ..) returns 554 Errstring is SSL handshake failed.

SecAdptLog 3rdpartyTrace 3 000000535d282ec0:0 2019-07-12 02:52:18 ldap_unbind(b851ca0) returns 0.

SecAdptLog API Trace 4 000000535d282ec0:0 2019-07-12 02:52:18 Ldap Utility: GetLdapHandle returns 3

SecAdptLog Memory Mgmt Trace 5 000000535d282ec0:0 2019-07-12 02:52:18 LDAP SecurityFreeErrMessage8, ErrMessage=a61dc58.

GenericLog GenericError 1 000000535d282ec0:0 2019-07-12 02:52:18 (secmgr.cpp (2773) err=4597538 sys=0) SBL-SEC-10018: ldap_open failed

GenericLog GenericError 1 000000535d282ec0:0 2019-07-12 02:52:18 (secmgr.cpp (2845) err=4597521 sys=0) SBL-SEC-10001: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure LDAPSecAdpt for LDAP authentication over a secure connection.
2. Configure public sector enu application to use LDAPSecAdpt
3. Try to access public sector enu url.



 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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